jiliw Casino — Terms & Conditions

By accessing, registering on, or using any part of the jiliw Casino platform (the "Platform"), you ("the Player", "you") unconditionally accept and agree to be bound by these Terms and Conditions, the Privacy Policy, and all other rules and policies published on the jiliw website, as each may be amended from time to time. These documents collectively form the entire agreement between you and jiliw.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform. Continued access to or use of the Platform following the publication of revised Terms constitutes your acceptance of those revisions. jiliw reserves the right to amend these Terms at any time, with changes taking effect upon publication. Where changes are material, jiliw will endeavor to provide reasonable prior notice via email or on-site notification.

2.1 Minimum Age. You must be at least twenty-one (21) years of age to register and play on the jiliw Platform. This requirement is imposed by PAGCOR and is non-negotiable. By registering, you represent and warrant that you are 21 years of age or older. jiliw conducts age verification checks and may require documentary proof of age (such as a government-issued Philippine ID) before processing withdrawals or unlocking certain account features.

2.2 Geographic Restriction. The jiliw Platform is intended exclusively for players physically located within the Philippines. Players who access the Platform from restricted jurisdictions — including by use of virtual private networks (VPNs), proxy servers, or other circumvention technology — are in breach of these Terms and may have their accounts suspended and balances reviewed or forfeited.

2.3 Excluded Persons. The following persons are not permitted to register or play on jiliw: (a) employees, contractors, and agents of jiliw and its affiliates; (b) immediate family members of the foregoing; (c) persons who have self-excluded or been excluded from gambling platforms by PAGCOR or any competent authority; and (d) persons whose access to gambling has been otherwise prohibited by Philippine law.

3.1 One Account Policy. Each player is permitted to hold only one (1) registered account on the jiliw Platform. The creation of multiple accounts — whether using the same or different personal details, mobile numbers, payment methods, or devices — is strictly prohibited. Duplicate accounts will be closed and any balances, including winnings, may be forfeited at jiliw's sole discretion.

3.2 Accurate Information. You agree to provide truthful, accurate, current, and complete information when registering your jiliw account and to update this information promptly if it changes. jiliw may require documentary verification of any information provided. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate account termination.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your jiliw login credentials. You must not share your username, password, or one-time passcodes with any third party. jiliw will not be liable for any loss arising from unauthorized access to your account resulting from your failure to maintain adequate security. You must notify jiliw immediately upon becoming aware of any unauthorized use of your account.

3.4 KYC Compliance. jiliw conducts Know Your Customer (KYC) verification in compliance with PAGCOR licensing requirements and Philippine anti-money laundering regulations. Players may be required to submit identification documents (such as a Philippine passport, driver's license, or national ID), proof of address, and source-of-funds documentation. Failure to complete KYC verification within the prescribed timeframe may result in withdrawal suspension and account restriction.

4.1 Accepted Payment Methods. jiliw accepts deposits and processes withdrawals via GCash, Maya (formerly PayMaya), BPI Online, BDO Online, Metrobank Direct, and other Philippine payment methods as updated on the Platform. All transactions are denominated in Philippine Peso (PHP/₱). jiliw reserves the right to add, remove, or modify available payment methods at any time without prior notice.

4.2 Minimum Transactions. The minimum deposit amount is ₱100. Minimum withdrawal amounts vary by payment method and are displayed at the time of the withdrawal request. jiliw does not charge player-facing fees on standard transactions; however, your payment provider may impose separate transaction fees.

4.3 Withdrawal Processing. Withdrawal requests are subject to KYC verification and anti-fraud review. Standard processing times are as follows: GCash and Maya — typically within 5 minutes for verified accounts; bank transfers — 1 to 3 business days. jiliw reserves the right to request additional documentation before processing any withdrawal. Withdrawal requests may be suspended if jiliw has reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms.

4.4 Player Funds. Player funds deposited with jiliw are held in accounts separate from jiliw's operational funds. This segregation is maintained in accordance with PAGCOR licensing conditions to protect player balances in the event of jiliw's insolvency.

5.1 General Bonus Terms. All bonuses, free spins, cashback awards, and promotional credits offered by jiliw are subject to specific wagering requirements and eligibility conditions set out in the relevant promotion terms. In the event of a conflict between these general Terms and promotion-specific terms, the promotion-specific terms shall prevail for that promotion only.

5.2 Wagering Requirements. Bonus funds must be wagered the specified number of times before they may be converted to withdrawable cash. Wagering contributions vary by game type — live casino and table games typically contribute differently to wagering requirements than slots. Maximum bet limits apply when wagering bonus funds; bets exceeding the specified limit may be voided at jiliw's discretion.

5.3 Bonus Abuse. jiliw actively monitors accounts for bonus abuse, including but not limited to: (a) creating multiple accounts to claim welcome bonuses multiple times; (b) placing opposing bets to secure guaranteed profit from bonus funds; (c) wagering on statistically risk-free outcomes to meet wagering requirements; and (d) collusion with other players. Accounts found to have engaged in bonus abuse may have bonuses and associated winnings voided and accounts suspended.

6.1 RNG Certification. All jiliw Casino games utilising a Random Number Generator (RNG) are certified by an independent testing laboratory. Certified RTP (Return to Player) percentages are published within each game's information section. The outcome of each game round is independently determined and cannot be influenced by jiliw, its employees, or any third party.

6.2 Game Malfunctions. In the event of a software or hardware malfunction that affects game outcomes, jiliw reserves the right to void all affected bets and refund stakes to players. In no circumstances will malfunction-derived payouts be honoured if the malfunction is the cause of the displayed result. jiliw will endeavour to communicate malfunctions promptly and apply corrective action fairly.

6.3 Disconnection Policy. If a player experiences a disconnection during active gameplay, jiliw's systems will hold the game state for a reasonable reconnection period as specified per game type. If reconnection is not possible, the game will be resolved based on the game's programmed logic and applicable rules. jiliw is not liable for losses resulting from player-side internet or device failures.

You agree not to engage in any of the following conduct while using the jiliw Platform:

1. Using any automated software, bots, scripts, or other technological means to interact with jiliw games or the Platform;
2. Attempting to hack, exploit, or otherwise compromise the security or integrity of jiliw's systems;
3. Colluding with other players or third parties to gain an unfair advantage;
4. Using the Platform for any money laundering, terrorist financing, or other illegal financial activity;
5. Accessing the Platform from a prohibited jurisdiction using circumvention technology;
6. Providing false identity information or impersonating another person;
7. Engaging in abusive, threatening, or offensive communication directed at jiliw staff or other players;
8. Exploiting software errors, bugs, or glitches — any winnings obtained through a known or suspected error must be reported immediately; and
9. Any other conduct that jiliw reasonably determines to be fraudulent, harmful, or contrary to the spirit of fair gaming.

Engaging in prohibited conduct may result in immediate account suspension, termination of account balances, and reporting to PAGCOR and relevant Philippine law enforcement authorities.

jiliw is committed to promoting responsible gambling. The Platform provides players with tools to manage their gaming activity, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion. These tools are accessible within account settings at any time after login.

Players who wish to permanently self-exclude from jiliw must submit a self-exclusion request through jiliw's customer support. Once activated, self-exclusion cannot be reversed for the minimum period selected. jiliw will use reasonable efforts to prevent self-excluded players from depositing or accessing games during the exclusion period.

If you or someone you know may be experiencing problem gambling, we encourage you to visit our Responsible Gaming page for support resources and information. Players must be 21 years of age or older to use jiliw, consistent with PAGCOR's standards for casino-style gambling in the Philippines.

To the fullest extent permitted by Philippine law, jiliw, its directors, officers, employees, agents, and licensors shall not be liable for: (a) any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform; (b) loss of profits, revenue, data, goodwill, or other intangible losses; or (c) technical failures, interruptions, or delays beyond jiliw's reasonable control.

jiliw's total aggregate liability to any player in connection with these Terms, regardless of the form of the claim, shall not exceed the total amount deposited by that player during the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits jiliw's liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded by Philippine law.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between a player and jiliw, the parties shall first attempt to resolve the matter through jiliw's internal dispute resolution process, reachable via customer support. If the matter is not resolved within thirty (30) calendar days of the complaint being submitted, either party may escalate the dispute to PAGCOR in accordance with its applicable regulations and dispute resolution procedures.

For all matters not subject to PAGCOR jurisdiction, the parties consent to the exclusive jurisdiction of the competent courts of Metro Manila, Philippines.

Contact: For questions regarding these Terms and Conditions, please contact jiliw's support team. Email (plain text, not a link): [email protected] — available 24 hours a day, 7 days a week.