jiliw Casino — Privacy Policy

jiliw Casino ("jiliw", "the Company", "we", "us") is the data controller responsible for the personal information you provide when registering, playing, or otherwise interacting with the jiliw platform at jiliw.club. jiliw processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable National Privacy Commission (NPC) issuances.

jiliw has designated a Data Protection Officer (DPO) who is responsible for overseeing this Privacy Policy and jiliw's data protection compliance program. Contact information for the DPO is provided in Section 10 of this Policy.

2.1 Account Registration Data. When you create a jiliw account, we collect: your full legal name, date of birth, Philippine mobile number, email address, and a username and password of your choosing. This information is required to establish and maintain your account and to verify that you meet jiliw's minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data. As required by PAGCOR licensing conditions and Philippine anti-money laundering regulations, jiliw may collect: copies of government-issued Philippine identification (such as a PhilSys ID, passport, or driver's license), proof of address, and documentation evidencing source of funds for high-volume transactions. This data is collected and retained in compliance with PAGCOR requirements and the Anti-Money Laundering Act.

2.3 Financial Transaction Data. jiliw records all deposit and withdrawal transactions associated with your account, including payment method details (such as GCash account references or bank account identifiers), transaction amounts in Philippine Peso (PHP), timestamps, and reference numbers. Full payment instrument numbers are not stored by jiliw; payment processing is handled by PCI-DSS compliant third-party processors.

2.4 Gaming Activity Data. jiliw maintains records of your gameplay activity, including games played, bet amounts, game outcomes, session durations, and bonus utilisation. This data is used for responsible gaming monitoring, dispute resolution, fraud prevention, and PAGCOR regulatory reporting.

2.5 Technical & Device Data. When you access jiliw, our systems automatically collect certain technical data including: your IP address, device type and operating system, browser type and version, referring URL, pages visited, and session duration. This data is used for security monitoring, platform optimisation, and fraud prevention.

2.6 Communications Data. If you contact jiliw's customer support team, we retain records of those communications — including live chat transcripts, email correspondence, and support ticket records — for quality assurance, training, and dispute resolution purposes.

jiliw uses the personal data it collects for the following purposes:

1. Account management: creating, maintaining, and securing your jiliw account, including authentication and password recovery;
2. Age and identity verification: confirming that you are 21 years of age or older and that the identity details provided are accurate and genuine;
3. Payment processing: facilitating GCash, Maya, and bank transfer deposits and withdrawals in PHP;
4. Regulatory compliance: meeting jiliw's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, and applicable Philippine gaming regulations;
5. Responsible gaming: monitoring gameplay patterns to identify potentially problematic behaviour and apply appropriate responsible gaming interventions;
6. Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct;
7. Customer support: responding to inquiries, resolving disputes, and providing technical assistance;
8. Service improvement: analysing usage patterns to improve the jiliw platform, game library, and user experience; and
9. Marketing communications: where you have provided consent, sending you information about jiliw promotions, bonuses, and new games. You may withdraw this consent at any time through your account settings.

jiliw processes personal data on the following legal bases as recognised under the Philippine Data Privacy Act:

Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered jiliw player — including account management, game provision, and payment processing.

Legal Obligation: Processing required to comply with jiliw's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (Republic Act No. 9160, as amended), and other applicable Philippine law.

Legitimate Interests: Processing necessary for jiliw's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.

Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

jiliw does not sell, rent, or trade personal data to third-party marketers. We share personal data only in the following limited circumstances:

Service Providers: jiliw engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash/Maya partners), identity verification services, cloud infrastructure providers, and customer support platforms. These providers are contractually required to process personal data only as instructed by jiliw and to implement appropriate security measures.

Regulatory Authorities: jiliw is required to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where legally mandated. jiliw will not disclose more information than is required by the applicable legal obligation.

Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of jiliw's assets, personal data held by jiliw may be transferred to the acquiring entity, subject to the acquiring entity's commitment to honour this Privacy Policy.

With Your Consent: jiliw may share your data with additional third parties if you have provided specific, informed consent to that sharing.

jiliw retains personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, consistent with PAGCOR record-keeping requirements and Philippine anti-money laundering regulations.

KYC documentation and transaction records may be retained for longer periods where required by law. Where personal data is retained solely for compliance purposes, access is restricted to authorised personnel and the data is not used for any other purpose. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

jiliw implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

1. 256-bit SSL/TLS encryption for all data in transit between your device and jiliw's servers;
2. AES-256 encryption for personal data stored in jiliw's databases;
3. Multi-factor authentication for access to jiliw's internal systems;
4. Regular independent security audits and penetration testing;
5. Role-based access controls limiting employee access to personal data on a need-to-know basis;
6. Continuous monitoring for suspicious access patterns and potential data breaches; and
7. A formal data breach response procedure, including NPC notification within 72 hours of discovery of a reportable breach.

Despite these measures, no system is completely immune to security risks. jiliw encourages players to protect their account by using a strong, unique password and enabling two-factor authentication.

jiliw uses cookies and similar tracking technologies on the jiliw.club website to improve your experience, maintain session security, and analyse platform usage. The types of cookies jiliw uses are:

Strictly Necessary Cookies: Required for the operation of the jiliw platform, including session authentication and security. These cannot be disabled without affecting platform functionality.

Functional Cookies: Used to remember your preferences (such as language settings and display preferences) to personalise your jiliw experience.

Analytics Cookies: Used to collect aggregate, anonymised information about how players use the jiliw platform, enabling us to improve performance and user experience. Analytics data does not identify individual players.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jiliw platform.

Under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by jiliw:

To exercise any of the above rights, please contact jiliw's Data Protection Officer using the contact details in Section 10. jiliw will respond to all verified requests within thirty (30) calendar days. Note that certain rights are subject to legal exceptions — for example, jiliw cannot erase data it is legally required to retain under PAGCOR or anti-money laundering regulations.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about jiliw's data processing practices, please contact our Data Protection Officer:

jiliw Casino — Data Protection Officer
Email (plain text — not a clickable link): [email protected]
Response time: within 3 business days for general inquiries; within 30 calendar days for formal data rights requests.

If you are not satisfied with jiliw's response to your privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph. jiliw cooperates fully with NPC investigations and regulatory oversight.

This Privacy Policy was last reviewed and updated in June 2026. jiliw reserves the right to update this Policy to reflect changes in our data processing practices or applicable law. Material changes will be communicated to registered players via email or on-site notification prior to taking effect.